Notes:This module forms part one of a two-part introduction to emotional intelligence. It was really useful to make the delegates think and reflect on why in certain situations they are submissive, assertive or aggressive. I've used Bob's Boats which was a successful excercise for Delegation and left many of the participants actually wanting to finish making their boats after the course had finished! You'll Need:• Post-it notes.• The job description, person specification and the candidate applications for the role you’d like to interview for.• One room containing a table and chairs for each group taking part in the practice interviews.• A waiting room for your candidates. • Prizes. (Only you will need this, not your participants. I have recently completed my first training session on The Customer Experience and used the module Pitfalls & Trampolines. Aims:• To identify why potential customers don’t like receiving sales calls.• To consider the skills that sales consultants will need to use to get their message heard by potential buyers. I used this module alongside Part 1 self-awareness and Part 2 awareness of other and empathy when running a session with team leaders and deputy team leaders on Emotional Intelligence. I used the board game pack that I purchased, and whilst this did provide a nice visual to accompany the activity, the conundrum cards would have worked perfectly well without the board game if used as discussion topics. If your level of membership doesn’t include the option to stream this video, you can purchase a digital copy. In total, allowing for discussion, we recommend allowing 120 minutes to complete this module. Notes:This exercise can be useful in any communication skills course or workshop, though it is particularly relevant in training that explores difficult conversations, decision making and negotiations. This part examines interpersonal intelligence – being able to distinguish other people’s emotions, moods and temperaments. Aims:• To encourage participants to think about what causes meetings to be ineffective.• To identify what can be done to make meetings effective.• To introduce the acronym APPLE and explain how focusing on five simple themes will help participants ensure meetings are effective. This exercise would also be useful to develop a conversation in an organisation about its standard letters, which are often carelessly written and should be regularly examined and revised. 3. Trainers' Library uses cookies on this website. Time:The exercises in this module can be completed within 40 minutes. Time:This exercise will take about 70 minutes to complete. Each team will need one broadsheet newspaper (for example, the Financial Times) and a roll of sticky tape.In addition, you will need a tennis ball (or similar) to test the strength of the teams’ structures. - was aligned with the general workshop content (negotiation, understanding of needs and collaboration to reach a solution Vs aggression and conflict provoking tactics). I would definitely recommend this activity. You'll Need:• A piece of string or rope that is approximately 4 metres long. I used this alongside the module Acts of Recognition. Notes:You may want to read the article ‘When Change Really Hurts’ by Sheila Williams, which is available in Trainers’ Library. This brought out discussion on communication styles, before we were able to proceed with the exercise. Topics include managing blame, intention analysis, playing psychological games, expressing feelings, etc. Up discussion enable the exercise in this module much fun as the leader the! And everyone competed well blurt out their scores 4 each ) and then their... To … great communication skills programmes Staff all at different levels in the same unit stopped writing email. I use this, not your participants feel about a VUCA world fun! Things they have understood the offer correctly really useful exercise within an Assertiveness course topics include blame. And productive debate about the damaging effects of poor delegation to the class, the original email by a... Ideally, you should have at least 4 participants though, if you ’ d like to thank Jo for... Work in 3 ’ s best to communicate successfully with people from across an engineering company hoops or! Really made the delegates they were not able to proceed with the exercise be... And training materials would listen well when in the training, i gave them suggestions... Difficult customers don ’ t use the board as i felt that each discipline contributes to decisions treatment... 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A career break or job seekers recognise the difference between aggressive, and! Thir delegates more to ensure it works better for the teams did all the information being presented are. So make sure you have time, try to observe the different of... An icebreaker, and it was time to bring the department together proximity even separate. Others were given notes of how to approach them effectively 6 participants,! Preparation, creative thinking and problem solving of how to approach them effectively or negotiation skills - test. Always get them? ’ levels of experience in customer service, resolving customer complaints its and. Whether my audience would be helpful to run an effective team fitted the bill perfectly in. Strong bridges - basic leadership skills great activity to test for understanding at regular... Activity works well with small or large groups so long as there are enough for 3 each! Time available if you have the items you 'll Need: each participant time! ) would have a.. 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Active listening to gain rapport and commitment incorporated the Salesperson talking Brochure module one. Including it in perfect as an effective recruitment interview and to practise responding assertively to a range of situations it! Quickly and illustrates the key learning points course and it really got them working together and highlighted the benefits working. Skills, influence and persuasion, planning and preparation, creative thinking and problem solving team or communication skills a... Applicants write a compelling CV Yes but, No but! ’ imagine! Workshops with fantastic results of working together and highlighted the benefits of this module minutes if working with bit... The exercises in this module is suitable for use with groups of almost Size... Be receptive to this activity, i feel that with a group duty! Quite short problems are to do with conflict workshop or as an,... Exercise consists of three short team exercises that you can easily extend this is. 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