According to the Comcast support page found here , “you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. Antennas just require to be effective sufficient to attract in a signal, and preferably, prevent any kind of distortion. I really don’t know my legal course of action. I find this odd because I didn’t schedule a service appointment and my cancellation date is for 1/30/17. The rep you’re talking to isn’t the reason you got charged too much and you’re better off swallowing your complaints and sticking to the plan. Cool! I also let them know I would recommend using anything other than Comcast for any of the services they offer. Call retention, say you’re moving out of the country, stay firm and be friendly, return all the equipment, and double check everything. Should take 2 weeks. Make sure you only cancel the cable, but keep the internet. A longtime cord-cutter and early adopter, he's an expert on streaming services (Hulu with Live TV), devices (Roku, Amazon Fire), and anime. These are not the old days where companies actually took interest in complaints. With new competition in the market, Comcast is very willing to directly negotiate with you in hopes of retaining your business. Though it can depend on the terms of your contact, in our experience Comcast will generally waive the early termination fee in that situation. I will be getting direct tv, I know they are a rip off as well but they offer WAY more for the money. If you plan on replacing your cable television service with some kind of streaming device, you’ll need to make sure that you keep your internet service. Then, take a photo of the receipt. Sign Up for a Streaming Service and Downgrade to Limited Basic Cable . Saying you’re moving to Philly isn’t going to work. I was able to get in talk to someone in retention, cancel my account, find out what they thought I had (equipment), and was pleasant (at least with retention. If you are under contract, YOU WILL be paying to cancel your service. It will go to my parents’ address. Here, we break down the devices, platforms, and issues you're likely to encounter. They should be legally required to provide the option to cancel easily on their website. Write down the serial numbers they have on file. Xfinity Gigabit Internet. Learn about some of the new features that set PFM apps apart. The CSR had a few questions but was very nice. They will disconnect the service in 48 hours. Bottomline, comcast makes it impossible for anyone to cancel to a point to giving customers fake phone number only to disconnect on them. I asked if there was one in the town I am going to and she said the service is in Oregon you have to return it to Oregon the town I was asking was in Oregon. The problem is they also won’t let me cancel the service. The guy asked me a few questions about my use of Comcast’s cable, internet and phone service. We are getting charged $110.00 even though we are moving and they do not offer service to where we are moving to. It’s tempting to tell the rep all the reasons you’re actually cancelling your Comcast/Xfinity service. I requested a supervisor and asked them where in the email did it say my account would stay active a minimum of 15 days just in case I changed my mind or did not move. This includes moving out of footprint (contracts are location based so moving out of the area is the cost of doing business), business closure (add what’s owed into your bankruptcy filings) and service issues (need 4 completed trouble calls (techs onsite) without resolution with the last 60 days to even be considered for waiver) 4. And thanks for the advice! You can return equipment one of three ways: in a prepaid box, at a Comcast store, or at a UPS store. The fee is $10/month for the remaining months of the contract. ), 75% Reduction on Waste Management Bill ($34,000 Saved), Cheaper Business Energy: 5 Tips to Reduce Your Energy Bills, What To Do About Your Bills During Coronavirus, Make Sure to Return All Your Comcast Equipment, Call Comcast Back and Double Check on Everything. The idea of figuring out how to cancel Comcast (Xfinity) fills most people with dread. Tell the agent that you are serious about canceling cable. This is crazy. Just say “Cancel Service.” That’s all you want: “cancel service.” If you want help, you can look at their phone trees (or skip the process entirely) by using, Say you’re moving far, far away from Comcast. That brings us to the final step: confirming everything went through correctly. Press question mark to learn the rest of the keyboard shortcuts. 2. Thank you very much! I managed to cancel after a LONG phone call, and even tried to have the service transferred. All that aside from the fact I’ve replaced my wifi box twice within the last 5 months and my service STILL sucks!! That brings us to the final step: confirming everything went through correctly. Successfully canceled service in under 15 minutes. It’s mostly aimed at businesses, but a lot of helpful info in there. Log In Sign Up. Mind you, the billing department person WILL ask you the normal pertinent questions before switching you (name, address, last 4 digits of your Social), but you’ll know you’re heading to the right place when the dowager music from the billing department’s hold switches to a boppy jazz beat. If not I’ll get over it, I’ll be happy just by not having to send them any more of my $. I just called and talked to a nice rep and said that I was moving to Germany and he asked a bunch of questions and then said that I still had to pay the ETF. 2. If you aren’t told that it is, get them to finish everything up and then call back again. All she kept repeating was I need to go into a comcast store and show them a death cert and they can give me a list. Weather-resistant Outdoor Digital Antenna Reviews On Comcast Get Rid Of Cable Keep Internet 2019 A directional antenna gives you the option to setup the antenna in such a way to get rid of disturbance from objects. With an interior antenna, you are commonly restricted with size, and also a smaller antenna can not have the very same toughness as a bigger one. And I’m super bad at saying I’m moving when I’m not :/ The machine asked if I was calling because I’m moving and I was like “…..”. Keep your internet service. I may try the dept you said to talk to not sure yet. How do I know I want the person in the store to see it. They just want your money. So to answer the question about whether getting rid of cable saves money, you have to run the numbers and see how it … Ask them if there is any unreturned equipment. After canceling my Comcast internet service in April 2019, a customer service representative told me the good news and the bad news about my Xfinity Mobile account. Great web site. Can this be correct? Keep it simple, you are calling to cancel and they are answering to convince you otherwise. So that's what I did. With an interior antenna, you are commonly restricted with size, and also a smaller antenna can not have the very same toughness as a bigger one. Our “high speed” internet was a complete joke and the channels they offered us for $140.00 a month were sub-par. Now, in 2016, my 86 yr old mother cannot cancel the service because she has no authority to do so. Say you’re moving far, far away from Comcast. Sign up for our mailing list for our guide to save yourself hundreds every year! Unlike cable, you can cancel and restart service anytime without contracts or penalties. if you say you want cancell comcast they will kill you ? We never go the ones we wanted to and thought were included. The most useful thing you can do after you’ve cancelled Comcast? For that monthly price, I get 60 Mbps internet service, … I only varied in that I just told them the truth, which was that we’d already started another service and “it is a better fit.” I wouldn’t specify why, just said, “oh, it was a lot of little things.” My agent was really nice and didn’t push it. How To Cancel Comcast. If you are not under contract- and dead set on canceling and moving to a new service provider- I would recommend having the new service installed prior to cancellation. There’s no one phone number for the retention department, but if you call their main number (1-800-XFINITY or 1-800-COMCAST or really whatever is on the bill), just answer the menu by telling them you want to cancel. how come no one has got in touch with BBB. I said can I take it to a ups store she said you have to show death cert. One of the most dangerous parts of cancelling service with Comcast is how to the return Comcast equipment. Here’s what happens to your Xfinity Mobile account. We negotiate with Comcast to get you a better rate without losing any service, guaranteed. With my friend no longer in bundled service, I called to negotiate the price of Comcast's Performance 25 internet. If you’re dropping them at a UPS store, take a picture. Don’t talk to technical support. If you have ever paid for cable service there is one name in particular that probably haunts you: Comcast. Listen to the suggestions given by your Retention Agent (account manager) as they will offer viable options to avoid you having an ETF (i.e Downgrading service to wait out the contract and to save $, transferring ownership to someone willing to assume your services or moving to a new location (with a new contract) to replace the revenue lost by the termination of the old location.) The whole phone call took 5 minutes. My parents live in a non-Comcast area so I used their address. "I noticed her last name is still on the mailbox." Happy to take care of it. If you’re not seriously considering jumping on the cord cutting bandwagon, you’ll miss out on some significant cost savings not to mention the flexibility that abandoning pay TV can bring. Or, have a little fun with it–Timbuktu, Pulau, Liechtenstein–feel free to make up whatever you want. Comcast/Xfinity impose a fee to cancel your subscription before the contract ends. How to Cut the Cable TV Cord and Save Money Where do you begin? Cancel Comcast internet? If you listened to us, you probably. Unfortunately myproblem with comcast is the cancellation phone number they provided. The guy asked me a few questions about my use of Comcast’s cable, internet and phone service. You can do like Ken did and say. Saying you’re moving to Philly isn’t going to work. Press J to jump to the feed. The next step is preparing for either. Personally, I recommend saying you’re moving out of the country. We decided to move service providers due to a long history of technical issues without resolution (aside from recommended upgrades & new contracts). I said can’t I fax or email it somewhere tonight she said no you would not want someone to see it that shouldn’t. But just keep that in mind. If you’re just cancelling TV or phone service, but keeping internet, they won’t give you a good deal on the first call. Get them to send you emails about the cancellation, get them to give you a tracking number, have someone at the Comcast store give you their ID number. – and I was told get hundreds of channels back and ask a few weeks, I called to –. Out of the contract but still I ’ ve documented everything will call back.. To disconnect on me but they offer internet I need to talk to any Support specialist over phone cancel. As an existing customer internet only times to them that I can make your life miserable have that remote! 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