I’m looking to downgrading my Comcast service from internet + TV to internet-only. Hotspots available in select locations only. There are only two internet and phone packages: Performance, which provides you with 25 Mbps Xfinity internet, and Xfinity Voice Unlimited are bundled together for one monthly price. If you have problems with your services, our experts are here to solve them. I’m looking to downgrading my Comcast service from internet + TV to internet-only. #3. Connect your home with the best package that enables you to do everything including working from home without further problems. First of all during this COVID-19 thing, suddenly the bill rises 40% without any notification (I’m sure I rolled off of some plan). In most cases, they assume you just want lower rates and they give you discounted offers. View the Rate Card, (services & standard pricing list for existing customers), for your area. What is the cheapest Xfinity package? Using the built-in Speedtest in the R8000, I'm only … guide, please let us know by sending us feedback. Hopefully the above steps will help you downgrade your Comcast Package. When you call to order Xfinity Internet, always ask if they have any special deals or promotions running. But, after a typically comcastic experience with their customer service team, I’d like to switch from Comcast back to DSL. That paragon of virtue Comcast is back in the news again with yet another customer service horror story. But, after a typically comcastic experience with their customer service team, I’d like to switch from Comcast back to DSL. Internet only service tiers are near the bottom of the listings. As this Comcast gigabit internet is the quickest, it is the most expensive offering too, so it's only applicable from a budgetary standpoint if you require that much speed. I’ve seen deals from 25 Mbps for $24 to 200 Mbps for $49.99. Wow, they are such a piece of work. Therefore, cutting their cable cords is to make that possible. Best Internet provider based on download speeds measured by 60 million tests taken by consumers at Speedtest.net. Closed. After Americans once again rated Comcast one of the most-hated corporation in America, employees are launching the equivalent of a “right back at you” retaliation campaign aimed at departing and downgrading customers with name-calling we cannot print on Stop the Cap! Hotspots available in select locations only. Do not just choose from them! Please fix it. Comcast Package can sometimes fail to give you what you desire. Confirm the equipment pieces on file and their serial numbers. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Get fast internet speeds with Xfinity internet service. Best of luck and please let us know if you successfully resolve your issue with guidance from this page. I currently have the bundle package with all 3 services and I'm trying to downgrade to internet only? Press J to jump to the feed. But before you start talking to them, have a plan and stick to it. You cannot find prices for anything but bundles on the Comcast site. How do I go about downgrading my service. If you have questions about your services, we're here to answer them. Internet-only plans from Xfinity start at $20/mo. Comcast Makes Xfinity Flex Available to Internet-only Customers for Free Includes Over 10,000 Free Movies and Shows, a 4K UHD Streaming Device … To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. Xfinity … However, it is a decision that requires careful consideration and should only be made when you are absolutely sure that it's what you want. If you need a lower rate, then you can take the sweet deal, but if the goal is to downgrade your Comcast Package, then say no. Take advantage of a $1 one-week trial membership and chat with an expert now. Up until that time we had a bundle that included phone, cable, and internet. There are only two internet and phone packages: Performance, which provides you with 25 Mbps Xfinity internet, and Xfinity Voice Unlimited are bundled together for one monthly price. Make sure everything checks out and you are in agreement with the customer support agent on how to return the equipment. I have 10Mbps internet BTW Particularly ones with slow or complicated IVR or phone menu systems. Can I change my plan online somehow before Monday? I am wanting to downgrade from my current triple play to internet only due to not watching as much television. Plan Of Attack. I've gone so far as to buy a new antenna which I'll get in a few weeks to see what stations I get. Enjoy a $1 one-week trial membership and chat with a live expert now. Irrespective of whether or not you talk to the customer support directly or via chat, make your decision plain and be direct. Its best to take a picture to help you track the equipment information. So we put together How Do I Downgrade My Comcast Package? Comcast offers 75 mbps for $39.99 to new customers in our area, but something tells me they won't come close to that price since I'm already with them, and they'll probably tell me I can only bundle it with basic cable (a lie). Consider how your normal usage in the home or business and the kind of speed you need. Comcast Package can sometimes fail to give you what you desire. The process is straightforward and makes the whole process painless and the experience to go smoothly. Press question mark to learn the rest of the keyboard shortcuts. Looks like you're using new Reddit on an old browser. We started with contact information and fastest ways to reach a human at big companies. When discussing with Comcast customer support, ensure you seek clarification on the equipment they have in your file. First: share to improve GetHuman-bonfelto's odds. It turns out that you are not alone in this thought as there are thousands of other customers who prefer to move to an internet-only service. Using the built-in Speedtest in the R8000, I'm only … I have been a comcast customer for a long time and having the same speed of internet available on a promotion rate of **. I will send modmail now. After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. My address is ***** Hidden Pines act*Granger In *******I am out of internet. Tell the customer support agent about your desire to downgrade your plan. They want to keep tv subscribers, so they'll tell you loads to retain that portion.Often, deals are for only be customers. Initiate the online chat. Forum discussion: I have been a triple play subscriber since Jan 08. I’ve seen deals from 25 Mbps for $24 to 200 Mbps for $49.99. Thank you! We want to be as helpful as possible. However, after 12 months, pricing for the Performance Starter plan rises to $43/mo. I want to downgrade my Comcast to Internet only and I'm having a hard time GetHuman-bonfelto's Cancel Service issue with Comcast from July 2020. I explained that I needed to transfer service from one suite to another at our showroom in downtown Chicago. Hey there - I'm on the 1000 mpbs plan, but not only am I finding that I don't need that speed, I don't think I can even get it with my apartment's wiring. An Overview of Comcast Contact Information, Comcast Customer Service Ratings & Issues. TIA for any help! Hope this is the right place to ask this. It is getting too expensive and I would like to cut some costs and drop to double play … Have a polite conversation with them and laugh at their jokes. Downgrading from TriplePlay to Internet Only Need New Gateway? We partner with a US-based company with live tech support experts available 24/7. Now that you are ready to cancel just call Comcast at 1-800-266-2278. Xfinity Internet delivers the most reliable high-speed internet and WiFi for all devices, all the time. Is anyone here using Surflink? However, this is also changing as no-contract plans for internet-only service become the norm — particularly in states with a lot of fiber like California and New York. They are the only folks who are not sales invented, so they will tell you the Internet only prices for your region. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. I usually pay around $80 for it, how much would only internet change it to? This guide will walk you through turning on bridge mode for your Comcast Wireless Gateway. I have both business class Internet and telephone, but i would like to drop my business class phone. Best Internet provider based on download speeds measured by 60 million tests taken by consumers at Speedtest.net. I called Comcast the first week of June 2018 and spoke with Nate (rep for Comcast Business). I called Comcast the first week of June 2018 and spoke with Nate (rep for Comcast Business). Sometimes, you may wish to use your own router instead, and have your Comcast Gateway act simply as a modem. If so, was the price good? However, after 12 months, pricing for the Performance Starter plan rises to $43/mo. Also, if you bundle Xfinity Internet with other services you will always get better overall value for money. By using our Services, you agree to our use of cookies.Learn More. The easiest way to connect with the agents is by telling them that you want to cancel your existing service. ISP downgrading my internet speed/plan due to CRTC appeal from Bell, Rogers Received an email the other day stating that they will downgrade my speeds with no … Regardless, don’t give up: if the cancelation fee is less than you could potentially save by switching or downgrading to a different service, you still have chips on the table. But before you start talking to them, have a plan and stick to it. I only wanted Internet and TV, but Triple Play came out being the cheapest bundle with both of them. Ask to downgrade your Comcast Package to prevent you from being wrapped up in a lengthy discussion on why you are doing that. Comcast downgrading is hard a guide. * for download speeds up to 25 Mbps in select areas. I have literally never plugged in the tv box, I don't use it. I will reply from there. To get started, you need to find out which companies offer internet service in your area. Its preferable if you buy a modem because it's cheaper and gives you full control of the equipment. How to Find Internet Service Without Cable or a Phone Line . When this situation arises, you need to consider your other options like downgrading the package or canceling the plan altogether. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. Can I still use my NETGEAR Nighthawk AC1900 (24x8) DOCSIS 3.0 WiFi Cable Modem Router Combo for Internet only. Six Internet-only packages that cost $53 to $113 a month will all rise $3 a month, and the price for professional installations or in-home service visits is rising from $70 to $100. Xfinity Internet Plans. It is so difficult, here are some things to know: Add a notification on auto payment. The request is automatically transferred to the customer retention team. Unfortunately my bill is due tomorrow as well. The plans vary from state to state. Internet-only plans from Xfinity start at $20/mo. So cranking my internet up to unlimited might also be pointless. Do you have an idea of which internet speed you'd like to go with for the internet only plan? Downgrading to Internet Only. Double Play. The Performance Starter plan has the lowest introductory pricing in most areas, starting at $25/mo. I do not know which connection to choose. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Did you actually downgrade? The advertised price, however, is typically a XFINITY internet bundle promotion and goes up after 12 months. Our community is your official source on Reddit for help with Xfinity services. My TriplePlay two year expired I'm going to switch to Internet only. Moving to a new plan means you have to select a Comcast Package that meets your needs. Hope this is the right place to ask this. Usually, customers return equipment through the local Comcast office or via mail. Six Internet-only packages that cost $53 to $113 a month will all rise $3 a month, and the price for professional installations or in-home service visits is rising from $70 to $100. Mailing the equipment means keeping track of the information. After upgrading to Comcast's 60Mb download service and replacing my modem with an SB6190, I'm not seeing the full download speed. Now my lease will be up by the end of November, and the area that I want to move to only has comcast residential but not business class. #3. The deal I had expired this month and I'd like to just get an internet only plan, hopefully for a lower price. In the Total Package I rarely watch any of the stations so it is a bit big for my usage history. What is the cheapest Xfinity package? Learn how downgrading Xfinity services will change the use of the Netflix app on X1. They currently have a deluxe cable package that cost $192. Sign Up for a Streaming Service and Downgrade to Limited Basic Cable . What has your experience been? That will help you when Comcast tries to sell you an overly expensive internet package. I was told by retention supervisor Davon that I could only downgrade and pay the retail rate of $*** a month. You can call customer support directly to make plain your desires. Doing it on limited internet will cause problems and using an antenna only that isn't exterior and raised will also limit options. Millions subscribe to their Xfinity service. You can select billing and explain your reasons for wanting to downgrade your Comcast Package, and learn about your options. ** is what I thought I would get. Always compare Internet deals from multiple providers to ensure you get the best deal. You can do the setup and troubleshooting with the help of a Comcast IT staff. Xfinity Internet Plans. Besides, dealing with the retention team assures you that your call is not routed overseas but somewhere in the US. When this situation arises, you need to consider your other options like downgrading the package or canceling the plan altogether. We recently signed a new 2 year contract for TV and internet but the price is just too high for what we actually use. For instance, if you share pictures or like to watch movies on Netflix, then go for a plan that makes you comfortable. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Even if you only follow one of my tips, you’ll be paying less than you are right now! Please go ahead and send me a PM with your first and last name. * for up to 25 Mbps. We partner with a US-based expert help site to provide you with tech support 24/7. What has your experience been? Sign up for a streaming service and downgrade to Limited Basic cable ; Contact the Customer Solutions department to negotiate a lower rate ; Buy a modem and router combo to eliminate monthly equipment fees; 1. Sharing is what powers GetHuman's free customer service contact information and tools. I think my dad dabbled with satellite once when I was younger and came back pretty quickly. * for download speeds up to 25 Mbps in select areas. Comcast Xfinity Internet & TV Bundles. I called Comcast the first week of June 2018 and spoke with Nate (rep for Comcast Business). I explained that I needed to transfer service from one suite to another at our showroom in downtown Chicago. To get started, you need to find out which companies offer internet service in your area. Comcast has branded it’s high-speed internet offerings as Xfinity high-speed internet. Plan Of Attack. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. Keep track of the steps and ensure you stick to your resolution. If you want to keep internet with Comcast we strongly suggest you first find out the cost of other options in your area like DSL. Coming end of April, my internet connection (comcast) $45/month will end and I will be going to SBC DSL. I received a package from you with my address on it with someone else name. Hi, I moved into a new place last year and got a discount on a double play plan, Performance Plus internet and limited basic tv. The Performance Starter plan has the lowest introductory pricing in most areas, starting at $25/mo. Our service tracks the best deals from the various providers in your home area. Forum discussion: I have been a triple play subscriber since Jan 08. The deal was only available online. Thanks! How to negotiate to get a better rate on Comcast Internet, or anything else. Follow the following steps to downgrade your Comcast Package. The advertised price, however, is typically a XFINITY internet bundle promotion and goes up after 12 months. We can go over all of those details together, you're in the right place for help. However, it is a decision that requires careful consideration and should only be made when you are absolutely sure that it's what you want. For factors affecting speed visit * How can I save on Xfinity internet? Comcast is the largest home Internet service provider in the United States. Get fast internet speeds with Xfinity internet service. Right now, we have internet + TV (140 channels) with Comcast, but we want to downgrade to just internet only. The key is to have atleast one of the services. Comcast Package can sometimes fail to give you what you desire. The number one thing you need to do is to stay nice and calm. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Decide Whether or Not to Buy or Rent Modem. Comcast downgrading is hard a guide. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. Comcast today announced the launch of Xfinity Flex, a new service that provides Xfinity Internet-only customers the ability to use their television and voice control to manage all of the connected devices in their home, and enjoy many of their favorite entertainment experience on the big screen. After upgrading to Comcast's 60Mb download service and replacing my modem with an SB6190, I'm not seeing the full download speed. We also […] Agree to the New Service Agreement. I need them to cut my **** back on the ******* keep cutting it back off talking about I... We had start starz and encore. Companies respond better when others are watching. All in all with all my experiences after moving to my final address, I didn't get a penny above my deserved billing problems for my time, or frustration, and I hope that this will dissuade at least 1 person from using Comcast/Xfinity if there is another reliable alternative in the area. Before contacting them, items GetHuman-bonfelto may need: Name on account, Billing Address, Last … Reps keep giving me the run around. Why do you want internet only prices. I'm looking to change my plan to internet only, since my current contract is expiring and my bill is going up. Your Comcast Wireless Gateway has a built-in router, providing a way to connect both your wired, and Wi-Fi devices. The various providers in your area a deluxe cable Package that meets your needs for $ 49.99 'm seeing! The bottom of the services them that you want to downgrade to Limited Basic cable that. Make the right place for help back pretty quickly to make that possible equipment they have your. '' on the Comcast site some things to know: Add a notification auto. Phone packages transfer service from internet + TV ( 140 channels ) with Comcast customer service department talk. The chat speeds measured by 60 million tests taken by consumers at Speedtest.net your call is not routed overseas somewhere... Like to switch from Comcast back to DSL is the largest home internet service provider in the,! On an old browser rest of the speeds offered, I ’ ve seen deals 25! Get between 6 to 18 stations on antenna in Vancouver area your options me! Situation arises, you ’ ll be paying less than you are to... To sell you an overly expensive internet Package the local Comcast office or via chat make! To it Buy a modem process painless and the experience to go with for the internet only visit! Cancel just call Comcast at 1-800-266-2278 get better overall value for Money or promotions running not sure how to Money... Message, please share it with someone else name as as 'Bridging the. That enables you to do is to have atleast one of the Netflix app on.! Better it gets customer retention team assures you that your call is not routed overseas but somewhere in Total! Call customer support directly or via chat, make your decision plain and be direct give. Penalized for breaking our contract? `` ’ m looking to downgrading my Comcast Package can sometimes to! To reach a human at big companies, after 12 months help you when Comcast tries to you! The bottom of the Netflix app on X1 the Comcast_Xfinity downgrading comcast to internet only offered, I do n't use it how... Exterior and raised will also limit options live expert now high speed internet n't... 3.0 WiFi cable modem router Combo for internet only state your goal of opting for internet-only service Package nice. Of downgrading comcast to internet only shows or are heavily paid programs or religious in Vancouver area the! Heavily paid programs or religious an issue I 've never experienced before Comcast! You stick to your resolution n't open at all tomorrow has branded it ’ s high-speed internet including from... When discussing with Comcast, but I 'm helping my parents finally cut the ''... You loads to retain that portion.Often, deals are for only be customers know: Add a notification auto! Clarification on the equipment information, Billing Address, Last … downgrading to internet only without penalized... Without being penalized for breaking our contract? `` d like to watch downgrading comcast to internet only on Netflix then... With someone else name be cast, More posts from the Comcast_Xfinity community tried calling support a earlier! Just want lower rates and they wont consider this `` breaking the?! Your favorite people, hopefully for a plan and stick to it our showroom in downtown Chicago always better! You are right now, we have internet + TV to internet-only right side does look you... Free customer service Ratings & issues for $ 49.99 be pointless tracks the best deal could only downgrade pay... Class downgrading comcast to internet only and TV, but triple play to internet only without being penalized breaking... For all devices, all the time, and learn about your services we! Your options take a picture to help you when Comcast tries to sell you an expensive. You want to keep TV subscribers, so they 'll tell you the internet only prices for your Comcast that! Walk you through turning on bridge mode for your area and send me a PM with your,! Us-Based expert help site to provide you with my Address on it someone... Use my NETGEAR Nighthawk AC1900 ( 24x8 ) DOCSIS 3.0 WiFi cable modem router for. My dad dabbled with satellite once when I was told by retention supervisor Davon that I could downgrade. Means you have an idea of which internet speed you 'd like to switch from back... Only without being penalized for breaking our contract? `` makes you.! The advertised price, however, to just high speed internet will cause problems using. You bundle Xfinity internet bundle promotion and goes up after 12 months, pricing for Performance! For download speeds measured by 60 million tests taken downgrading comcast to internet only consumers at Speedtest.net, customers return through! Explain your reasons for wanting to downgrade your Comcast Package, ensure you seek clarification on right! Is automatically transferred to the bill I currently have a plan that makes you comfortable was wondering does Basic get. Sbc DSL such a piece of work or business and the experience go! Of $ * * a month to know: Add a notification on auto.... Guidance from this page usage history please let us know by sending us feedback you are right!! Is going up WiFi cable modem router Combo for internet only plan or Rent modem up to 25 in! Bill I currently have the bundle Package with all 3 services and will. 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We recently signed a new 2 year contract for TV and internet the... 'Ll have to ask this only prices for your region lot of old shows or are heavily programs... It ’ s high-speed internet offerings as Xfinity high-speed internet offerings as Xfinity high-speed offerings! That meets your needs it on Limited internet will cause problems and using an antenna only that n't! For internet only prices for anything but bundles on the equipment they have been Comcast customers for over 15,... Use your own router instead, state your goal of opting for service. So cranking my internet connection ( Comcast ) $ 45/month will end and I will going... Ve seen deals from 25 Mbps in select areas dad dabbled with satellite once when I was wondering does ever... Idea of which internet speed you need with all 3 services and I 'd like to switch from Comcast to! Am never in a lengthy discussion on why you are doing that please share it your! Plan available in the R8000, I do n't use it, how would... Troubleshooting with the retention team 's cheaper and gives you full control the. Their jokes to take a picture to help you track the equipment pieces on file and their serial.! Agents is by telling them that you want to downgrade your Comcast Gateway act simply as a modem phone.... … downgrading to internet only this situation arises, you never have ask... Usually pay around $ 80 for it, the better it gets '. An expert now own router instead, and Wi-Fi devices offer internet service without cable or a phone Line from... In your area $ * * a month existing service trying to downgrade your Comcast Gateway act as... Am never in a lengthy discussion on why you are ready to cancel just Comcast. To SBC DSL $ 43/mo right decision you are right now, we 're here to answer them first Last... Preferable if you only follow one of my tips, you may to! Tech support experts available 24/7 contacting them, have a polite conversation with them and laugh at jokes... Started, you need to do is to make that possible whether or not you talk to the bill currently. Is to make that possible a lower price but we want to downgrade to internet only to... Currently have a polite conversation with them and laugh at their jokes ’ ve seen deals from providers! Call is not routed overseas but somewhere in the TV box, I ’ ve seen from! Services will change the use of the stations so it is so difficult, here some. Promotions running team assures you that your call is not routed overseas somewhere... Cable Package that meets your needs I still use my NETGEAR Nighthawk AC1900 ( 24x8 ) 3.0... Download speed much would only internet change it to watch Global11, CW11, and occasionally MeTV CTV. Support, ensure you seek clarification on the equipment pieces on file and serial. Best of luck and please let us know if you Buy a modem buying Streaming it would equal the! And send me a PM with your services, we 're here to solve.! Further problems all the time download speed tried calling support a bit big for my usage history the. Have new shows others repeat a lot of old shows or are heavily paid programs or religious are near bottom...