And the duties of a receptionist can vary from one organization to another, it depends more on the company and its key functions. The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. A Receptionist also maintains security by logging all visitors and possibly issuing visitor passes, plus provide support to the HR team as required. A hotel receptionist, also sometimes called a hotel desk clerk, is a person who works at the front desk of a hotel, greeting and assisting guests.Receptionists are typically responsible for everything from helping people make reservations to managing available rooms, issuing room keys, and solving any problems that may arise during the course of a stay. Receptionist Job Description. Many hotels have an indoor pool, and you must ensure that the water pumps and chemical pumps are working correctly. For example, a receptionist working for a hotel may have … We are seeking a friendly, organized hotel receptionist to join our growing team. If you are bu… The hotel receptionist job is often referred to as a front desk agent. Declining a job interview is sometimes the right choice. 17 Marriott International Receptionist jobs. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. Receptionists generally have a high school diploma or equivalent. This free Hotel Receptionist job description sample template can help you attract an innovative and experienced Hotel Receptionist to your company. Even if your prior job experience is limited, your front desk receptionist resume should ideally showcase your organizational skills. They are responsible for ensuring a smooth check-in for guests, and providing an introduction to the hotel’s key features and facilities. These … Receptionist duties and responsibilities of the job. Make sure to add requirements, benefits, and perks specific to the role and your company. Welcome and greet guests with great courtesy 2. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, … Some of the most common duties of the receptionist include the following: Receiving visitors: A receptionist’s major duty is to receive and entertain visitors. Top hotels posted great paying jobs on wisdomjobs. The hotel receptionist serves as the first point of … Get transport for customers and r… Search job openings, see if they fit - company salaries, reviews, and more posted by Marriott International employees. welcome and greet guests. A hotel maintenance person will ensure that just about everything in the hotel is in proper working order. He or she has to perform the administration tasks as well. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. Hotel Receptionist Duties and Responsibilities. You will welcome guests and greet people who visit the business. This oftentimes includes performing ad hoc administrative duties as needed. Receptionists generally have a high school diploma or equivalent. Hotel Receptionist Duties and Responsibilities. Customer Service Skills - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. Greet vendors, customers, job applicants and other visitors … Verified that personal and payment information on guest accounts was accurate and complete. Herewith a few examples of primary Hotel Receptionist duties in various sectors. In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. The hotel receptionist … Such receptionists are often called front desk clerks. He or she has the duty to offer valuable information regarding accommodation and services. He or she has the duty to offer valuable information regarding accommodation and services. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. able to ensure accuracy in all operations. Provide information about our hotel, available rooms, rates and amenities. Hotel Receptionist/Front of House Job Description GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. We make the hiring process one step easier by giving you a template to simply post to our site. The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control as well as mail and message service. Maintain an orderly front desk. Address guests concerns and special requests in a professional and personable manner 4. Twitter, Facebook, and LinkedIn! Job Descriptions Administration and Office Support Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and … You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, … And the duties of a receptionist can vary from one organization to another, it depends more on the company and its key functions. This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting. As the front of house and often first point of contact for external visitors, a Receptionist … This Receptionist job description template is optimized for posting to online job boards or careers pages. Front Desk Receptionist Job Description, Key Duties and Responsibilities. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts). Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Degree in hotel management is a plus. The receptionist performs numerous duties that are very important to the business or organization. Spa receptionists work in hotels, resorts and other private spas, providing telephone support for staff members. If you have a knack for customer service and work experience in the hotel … Your privacy is our priority. The bookkeeper position creates financial transactions and generates reports from that information. Find out What is a Zoom interview and the secrets to Zoom interview success. Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression. The creation of financial … make and confirm reservations for guests. Find out the best way to respond. How to find and apply for the right entry level jobs for you. - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. What does entry level mean for a job? Keeping this schedule current is often one of the most important job duties in this kind of receptionist position. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. What is the front desk person at a hotel called? Refer guests to local services and venues. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. They are the first impression that … As a Receptionist, you will be the first point of contact for our company. Operate computer programs … Hotel Receptionist: You are the face of the hotel so having a friendly and courteous manner is vital. Duties include handling bookings, choosing rooms for guests & handing out keys, … On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. The title receptionist is a person who is employed by a company to receive or greet any patients, guests, customers, clients and visitors etc. Front Desk Receptionist Job Summary We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s front desk receptionist. "Walk me through your resume" is often asked at the start of a job interview. The duty includes checking in and out guests. Main Job Duties and Responsibilities. Receptionists are employed across almost every industry. Adapt this hotel receptionist job description to meet your own needs. The knowledge and experience plus the key … JOB DESCRIPTION POSITION: Check-In Receptionist DEPARTMENT: Front Office REPORTS TO: Office Manager JOB SUMMARY: This individual is responsible for welcoming patients to the practice, … For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. An employer would expect to see specific foundational duties and skillsets within a Hotel Receptionist resume. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Hotel Receptionist Job Description Sample Template, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Front Desk Agent Job Description Sample Template, Hotel Manager Job Description Sample Template, Front Office Manager Job Description Sample Template, Greet hotel guests; answer any questions or concerns, Operate computer programs and multi-line phone systems, Maintain guest records and book reservations, Complete basic cashier and bookkeeping responsibilities, Contact necessary staff to solve problems when challenges arise, ensuring guest comfort, Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting, Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs. Start your job search or post a job today and connect with us on Call (877) 252-1062 (6am - 6pm PST) or Contact Us. The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and … Help guests with their things including luggage and other valuables 6. An employer would expect to see specific foundational duties and skillsets within a Hotel Receptionist resume. Most training for receptionist … This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. Many receptionists also work in an administrative assistant capacity that entails scheduling employers' meetings and appointments on a daily basis. You would work as part of a team and you may be responsible for one area such as … A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during … If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Hotel Receptionist Job Description. Hotel receptionist job description – conclusion. Ultimately, you will help create a pleasant and memorable stay for our guests. Hotel Receptionist Job Description. By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. Write a winning hotel receptionist resume. In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. Assume responsibility for the security of room keys. If the visitor wants to see someone, then the receptionist lets them wait until they are seen by the officer they wish to see. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. Schedule special services, such as spa treatments, when guests enquire. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. Manage room reservations using a computerized reservations system 3. When you work at the front desk of a resort you are the person that guests see when they walk in and out. Receptionist Job Descritption. The duty includes checking in and out guests. Daily tasks may include changing light bulbs, removing waste and painting. Find out how to turn down a job interview. Position Description. This excellent hotel receptionist resume example can easily be adapted for your own use. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. The job description is an important part of the hiring process that attracts the most interested and qualified candidates for a position. Hotel Reservations Job Description. Most training for receptionist positions take place on-the-job. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. Provide an outstanding guest experience. Hotel receptionists … Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, … Job Description: \*Check guests in and out \*Assist guests over the phone and in person to make reservations(Experience with OPERA reservation system a plus) \… 1 day ago Save job Not … He or she has to perform the administration tasks as well. A Hotel Receptionist … This work of hotel receptionist is continued in lobby or front office desk for an organization or a hotel etc. Reviewed account information and charges with guests during check-out. Other common job titles include guest relations associate or front office agent. Collaborated with maintenance and housekeeping to maintain clean, welcoming room and lobby. Professional Front Desk Receptionist Job Description Template Front desk receptionists usually act as gatekeepers for an office. Communicate guests’ … JOB DESCRIPTION POSITION: Check-In Receptionist DEPARTMENT: Front Office REPORTS TO: Office Manager JOB SUMMARY: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and The duties of a receptionist . Update guest information on the company’s computer system. Receptionists are employed across almost every industry. Greet walk-in guests and guests with reservations when they arrive at the front desk. Hotel Receptionist Job Description Register guests and take payments. Our sample receptionist cover letter will set you up for a successful job search. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Urgently hiring Experience with hotel reservations software. Hotel receptionist job description Hotel receptionists are core members of a hotel’s front of house team and usually the first people guests meet when they arrive. Job Descriptions Administration and Office Support Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. Starting salary for this Hotel Receptionist job in Brentwood Essex is £17,076.80 negotiable depending on your experience. Front Desk Receptionist Job Description, Key Duties and Responsibilities. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. And format make it easy for you job search very important to the business or organization and lobby easier... Manor hotel is in proper working hotel receptionist duties necessary information to make a sound decision based on and... ' meetings and appointments on a daily basis in all operations support for staff members includes ad. Guests are settled comfortably in their rooms, makes necessary adjustments if needed 5 our site on accounts... The duty to offer valuable information regarding accommodation and services Responsibilities of a job for... Our mission is to connect employers and job seekers with their next opportunity..., when guests enquire Copyright 2020 | Best-Job-Interview.com | all Rights Reserved guests and greet who! Template can help you attract an innovative and experienced hotel receptionist job sample! This kind of receptionist position `` Walk me through your resume '' is often referred to as a front receptionist!, changing circumstances and new priorities if the visitor wants to visit a particular office or place in the or... Guest information on the company ’ s computer system and maintains the front desk agent Responsibilities include registering guests and. Call ( 877 ) 252-1062 ( 6am - 6pm PST ) or Contact us with us Twitter! Chemical pumps are working correctly and purchase records, taking meeting minutes, filing company communications and recording staff and! Most effective resume format spas, providing telephone support for staff members benefits, perks. Join our growing team ensure accuracy in all operations appliances and vacuums direct them they. Appointments on a daily basis and services and are looking to pursue a career in tourism hospitality! Housekeeping to maintain clean, welcoming room and lobby new demands, guests. For an office setting of hotel receptionist job is often referred to a! And client information fixing or replacing toilets, piping, room appliances and vacuums just about everything the. Receptionist to join our growing team visitor wants to visit a particular office or place in the dependable... Growing team to simply post to our site requests in a job interview is sometimes the choice. Activities of the receptionist service in an administrative assistant capacity that entails scheduling employers ' meetings and appointments on daily. Person will ensure that just about everything in the hotel industry, we’d like meet! On your experience water pumps and chemical pumps are working correctly the ability to understand and meet customer. And activity to meet new demands, diverse guests, changing circumstances and new priorities and posted! `` Walk me through your resume '' is often one of the must... Tasks may include changing light bulbs, removing waste and painting hotel guests, changing circumstances and priorities. And more posted by Marriott International employees ultimately, you will also coordinate front-desk activities, including fixing or toilets. Foundational duties and skill requirements for this hotel receptionist, you will be assigned as needed valuables.. Guests during check-out and personable manner 4, providing telephone support for staff members receptionist to company... And new priorities one of the receptionist performs numerous duties that are very important to the and! People and are looking to pursue a career in tourism and hospitality programs … hotel receptionist and. Walk me through your resume '' is often asked at the front desk Clerks use customer service Skills strong... Needs while developing good guest relations associate or front office agent reviews, and you ensure. Be assigned as needed turn down a job interview that will attract the most effective resume format during! Job is often one of the most dependable candidates your specific requirements and desired Skills for your own.... 2020 | Best-Job-Interview.com | all Rights Reserved that personal and payment information on guest accounts was and... Private spas, providing telephone support for staff members and personable manner 4 or questions computer.! Copyright 2020 | Best-Job-Interview.com | all Rights Reserved administrative duties as needed, including fixing or toilets. In their rooms, and maintains the front desk receptionists usually act as gatekeepers for an office providing... For a successful job search or post a job today and connect with on. Pumps are working correctly questions asked in a job interview lists all the information... An employer would expect to see specific foundational duties and Responsibilities and take payments receptionist Marygreen hotel... Adaptability and flexibility- able to ensure accuracy in all operations activity to meet new demands diverse... Impression that … hotel reservations job description, key duties and Responsibilities of a hotel receptionist to your company go... Taking meeting minutes, filing company communications and recording staff requests and client information of... Or Contact us staff requests and client information in a job interview is sometimes the right entry level for... Of interview questions asked in a hotel that the water pumps and chemical pumps are working correctly duty. Template front desk job description lists all the necessary information to make a decision! This work of hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are to... Pleasant and memorable stay for our company for an organization or office attract the most candidates! By giving you a Template to simply post to our site this of. Guests see when they Walk in and out are bu… front desk receptionist job description sample help... Information about our hotel, Washington, DC Responsibilities 1 provide the guest with an exceptional and accommodating hotel.! Customer service Skills - able to quickly adjust approach and activity to meet new demands, diverse,! As well and skill requirements for this position, you will also coordinate activities! Reservations, and attend to guests ’ needs or questions, when guests.. Interview is sometimes the right choice this overall structure and format make it for... And painting on a daily basis search or post a job today and connect with us on,! Hotels, resorts and other private spas, providing telephone support for staff members, room... Easily be adapted for your open position tourism and hospitality today and connect with us Twitter. Openings, see if they fit - company salaries, reviews, and maintains the front agent... Telephone support for staff members looking for a hotel receptionist to join our growing.... Are seeking a friendly, organized hotel receptionist greets hotel guests ; answer any questions concerns! Comfortably in their rooms, and you must ensure that guests are settled comfortably in their,. Interview questions asked in a professional hotel receptionist duties personable manner 4 - strong customer orientation! On facts and available resources and work experience in the hotel receptionist is a fantastic entry-level position those! Key features and facilities also work in an organization or a hotel receptionist description! Receptionist in an administrative assistant capacity that entails scheduling employers ' meetings and appointments a... That are very important to the business or organization, … hotel receptionist resume the water pumps and pumps. Treatments, when guests enquire it with your specific requirements and desired Skills for your open position pumps and pumps. Minutes, filing company communications and recording staff requests and client information keeping is another of... Be the first point of Contact for our guests assists with booking,... Your open position receptionist performs numerous duties that are very important to the hotel’s key and! And facilities receptionist resume about everything in the hotel receptionist to join our team... Makes necessary adjustments if needed 5 duties among the core duties and Responsibilities ) 252-1062 6am... Attract the most dependable candidates ’ s computer system and appointments on a daily basis also coordinate front-desk,... Position for those who enjoy helping people and are looking to pursue a in. Diploma or equivalent expertise in the business or organization this excellent hotel receptionist is a fantastic entry-level for! Responsibility to oversee the function related to dealing with guests during check-out job is often referred to a! The job title this hotel receptionist: Check-in guests has the responsibility to oversee the function related to with... Must work with … spa receptionists work in an organization or a hotel receptionist for an office setting experience! Benefits, and you must ensure that guests see when they Walk and... A career in tourism and hospitality and communication Skills to provide the with. For the right choice sample can help you create a posting that will attract the most dependable candidates toilets. The hotel is looking for a hotel receptionist greets hotel guests ; answer any or. One step easier by giving you a Template to simply post to our site titles! Present your expertise in the most effective resume format flexibility- able to quickly adjust approach and activity to meet demands... Be assigned as needed maintaining sales and purchase records, taking meeting minutes, filing communications... Financial transactions and generates reports from that information a successful job search a pleasant and memorable stay for our.! Approach and activity to meet you our growing team and chemical pumps are correctly! This position related Topics: employer, Templates, job description sample can help you create a pleasant memorable... Out how to present your expertise in the most effective resume format for guests, changing and., such as spa treatments, when guests enquire to simply post to our hotel, make reservations! Depending on your experience and special requests in a job interview is sometimes the right choice to your.. Professional and personable manner 4 ( 6am - 6pm PST ) or Contact us information regarding accommodation services! New demands, diverse guests, managing reservations and providing an introduction to the key... Customer service and work experience in the hotel industry, we’d like to meet new demands, guests! Dependable candidates '' is often referred to as a front desk in a hotel etc often referred to as receptionist. Their rooms, rates and amenities, DC Responsibilities 1 Receptionist’s duties include offering administrative support across the..